Elevate Every Interaction with Our
Customer Service Solutions
Overview
Customer service is more than just solving problems—it creates positive, memorable moments that build trust and loyalty. At True Colors, we help your team deliver service that feels personal, thoughtful, and impactful.
Today’s customers expect more, and your team can deliver. Whether your organization is laying the foundation for outstanding service or is ready to take things to the next level, our two customer service programs are designed to meet you where you are.
Choose the option that best fits your team’s experience and goals—and let us help your employees gain the skills they need to shine in every customer interaction..
Choose Your Customer Service Program
Service Excellence: Skills for Superior Service
Best for teams building a strong foundation in customer service.
This hands-on, engaging program introduces the essential skills and attitudes needed to deliver consistently positive customer experiences.
Your team will:
- Practice the 5 Essential Skills for service excellence
- Understand how different personality types influence customer needs and communication styles
- Learn to respond to customer concerns with empathy and professionalism
- Apply their skills through relevant, real-world scenarios and role-play
- Perfect for frontline teams, new hires, and organizations ready to raise the standard of everyday customer interactions.
Service Excellence: Master Skills for Connecting with Customers
Best for teams ready to deepen their skills and enhance customer relationships.
This advanced program builds on the foundational course and focuses on developing elevated service strategies that create lasting connections.
Your team will:
- Strengthen techniques for building trust and loyalty
- Learn how to de-escalate high-pressure situations while remaining calm and professional
- Explore strategies to move customers from satisfied to lifelong advocates
- Discover how their role contributes to your organization's reputation and long-term success
- Ideal for experienced teams or organizations looking to elevate their customer service approach and enhance employee ownership and confidence.
Why True Colors?
Our customer service programs are grounded in over 45 years of expertise in behavioral insight and team development. We go beyond scripts to teach skills that help people connect, adapt, and communicate effectively.
With our customer service solutions, you’ll gain:
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A noticeable boost in customer satisfaction and loyalty
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Increased employee confidence and morale
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A more consistent, professional service culture
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Fewer escalations and improved issue resolution
How We Deliver Customer Service Training
We know every team is unique. That’s why we offer flexible delivery methods:
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Live Sessions: Energizing, interactive experiences that bring the content to life
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Virtual & Face-to-Face Trainings: Convenient options tailored to your team’s schedule
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In-House Experts: Work directly with our advisors to implement training within your organization
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Advisory Services: Ongoing support to help apply and sustain what your team learns
A Complete Service Strategy
Whether you choose one program or combine both, our training solutions can be part of a larger effort to improve your customer experience and strengthen your team. We’ll work with you to build a consistent, effective, and easy-to-maintain service approach.
Ready to Choose Your Program?
Let’s find the best fit for your team and help your employees feel confident and capable in every customer interaction. Schedule a free consultation and take the first step toward better service experiences—for your customers and your team.